Sales Associate, HOKA

Deckers Retail, LLC; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Deckers Retail, LLC is seeking a Sales Associate for the HOKA Brand in our New York City store. You will deliver exceptional customer service, educate shoppers about HOKA products, and welcome everyone into the HOKA community through enthusiastic, knowledgeable service.

You will master product details, operate the register, manage inventory, and keep the store clean and organized. A positive attitude, reliability, and teamwork are essential in a fast-paced, dynamic retail environment.

Qualifications

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Responsibilities

• Create personalized shopping experiences educating customers about the HOKA Brand and products.
• Stay current on all products and technologies as a HOKA Expert.
• Engage knowledgeably with customers and respond to questions before checkout.
• Maintain a clean and organized back-stock and break area.
• Operate cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
• Report to Store Manager or Manager on Duty if late or absent.

Skills

Customer service

Brand knowledge

Communication

Teamwork

Multi-tasking

Problem solving

Agility

Education

High School Diploma or GED

Job description

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

SUMMARY

Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it's your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service.

DESCRIPTION

As a Sales Associate, you create personalized shopping experiences that educate our customers about the HOKA Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and technologies. You engage knowledgably with customers and ensure that all questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.

You assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You maintain a clean and well organized back-stock and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety consciousness and respond to theft in accordance with our policies. You report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent.

CORE COMPETENCIES

• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

KEY QUALIFICATIONS

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.

ADDITIONAL REQUIREMENTS

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$19.50 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.