Sales Associate - Guest Experience Specialist

Bob's Discount Furniture; Grand Rapids (MI); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hourly advance / draw vs. commission

Medical, dental, and vision coverage

Life insurance options

401(k) profit sharing with match

Paid time off (vacation, sick days,hol

Employee Assistance Program

Exclusive employee discounts

Flexible retail schedules

Tuition reimbursement / development

Uncapped commissions

Descrizione del lavoro

Bob’s Discount Furniture in Grand Rapids, MI is seeking a Retail Guest Experience Sales Specialist to help customers bring their home design dreams to life while delivering world-class service in a low-pressure environment.

This role emphasizes customer engagement, relationship building, and consultative selling. You’ll work with a team in a fast-paced store, with an hourly base plus uncapped commissions and benefits that support your well-being and growth.

Competenze

• Strong customer service and interpersonal skills.
• Willingness to work flexible retail schedule.
• Experience with CRM or POS systems is a plus.

Mansioni

• Assist customers with product selection and design goals.
• Deliver world-class service in a fast-paced environment.
• Participate in team selling and store goals.

Conoscenze

Customer Engagement

Active Listening

Relationship Building

Consultative Selling

Team Collaboration

Digital Tools

Strumenti

POS systems

CRM tools

Descrizione del lavoro

Retail Guest Experience Sales Specialist

Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended!

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you!

Key Skills for Success

Core Competencies & Expertise

• Customer Engagement and Active Listening
• Relationship Building and Client Follow-Up
• Consultative Selling and Product Knowledge Application
• Team Collaboration and Communication
• Adaptability to Retail Schedules and High-Energy Environments
• Comfort with Digital Tools and Point-of-Sale Systems
• Organizational Skills and Time Management
• Problem Solving and Goal Orientation

Preferred Competencies & Skills

• Previous retail or commission-based sales experience
• Bilingual communication skills
• Passion for home design and interior décor
• Experience with customer relationship management tools or systems

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Hourly Advance / Draw vs. Commission pay structure
• Medical, Dental, and Vision coverage
• Employer-paid and voluntary Life Insurance options
• 401(k) Profit Sharing Plan with generous match
• Paid time off including vacation, sick days, holidays, and your birthday!
• Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand)
• Exclusive Employee Discounts
• Flexible retail schedules including evenings, weekends, and holidays
• Tuition reimbursement and professional development opportunities
• Pay: hourly advance with uncapped commissions.
• Expected first-year earnings typically range from $45,000 - $65,000 annually.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Energetic and self-motivated with strong interpersonal skills
• Basic computer proficiency
• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work a flexible retail schedule, including weekends and holidays
• Physical Demands Ability to stand for long periods and move throughout the showroom
• Must be able to lift and move up to 50 lbs as needed

Diversity is a Core Value at Bob’s

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.