Sales Associate - Guest Experience Specialist

Bob's Discount Furniture; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hourly draw/commission structure

Medical, dental, and vision coverage

Life Insurance options (employer-paid/

401(k) Profit Sharing with generous 1:

Job summary

Bob’s Discount Furniture is hiring a Retail Guest Experience Sales Specialist in a fast-growing, team-oriented environment. You will help customers bring home design dreams to life while delivering exceptional service in a low-pressure setting.

The role emphasizes consultative selling, product knowledge, and strong interpersonal skills. Flexible retail scheduling, bilingual abilities, and CRM experience are a plus as you contribute to an energetic sales team.

Qualifications

• Energetic and self-motivated with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Assist customers in selecting products to fulfill home design goals.
• Deliver world-class customer service in a low-pressure environment.
• Collaborate with the team to support sales goals and customer satisfaction.

Skills

Customer engagement

Active listening

Relationship building

Consultative selling

Product knowledge

Team collaboration

Schedule adaptability

POS systems

Organizational skills

Problem solving

Tools

CRM software

POS systems

Job description

Retail Guest Experience Sales Specialist

Job Overview

Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world‑class service in a low‑pressure, gimmick‑free atmosphere—just the way Bob’s intended!

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you!

Key Skills for Success

Core Competencies & Expertise

• Customer Engagement and Active Listening
• Relationship Building and Client Follow‑Up
• Consultative Selling and Product Knowledge
• Application Team Collaboration and Communication
• Adaptability to Retail Schedules and High‑Energy Environments
• Comfort with Digital Tools and Point‑of‑Sale Systems
• Organizational Skills and Time Management
• Problem Solving and Goal Orientation

Preferred Competencies & Skills

• Previous retail or commission‑based sales experience
• Bilingual communication skills
• Passion for home design and interior décor
• Experience with customer relationship management tools or systems

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni‑channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills‑based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well‑being, and career advancement.

Benefits & Perks

• Hourly Advance / Draw vs. Commission pay structure
• Medical, Dental, and Vision coverage
• Employer‑paid and voluntary Life Insurance options
• 401(k) Profit Sharing Plan with generous match
• Paid time off including vacation, sick days, holidays, and your birthday!
• Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand)
• Exclusive Employee Discounts
• Flexible retail schedules including evenings, weekends, and holidays
• Tuition reimbursement and professional development opportunities
• Pay: hourly advance with uncapped commissions. Expected first‑year earnings typically range from $45,000 - $65,000 annually.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Energetic and self‑motivated with strong interpersonal skills
• Basic computer proficiency
• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work a flexible retail schedule, including weekends and holidays
• Physical Demands: Ability to stand for long periods and move throughout the showroom. Must be able to lift and move up to 50 lbs as needed.

Diversity

Diversity is a Core Value at Bob’s. At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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About Bob’s Discount Furniture

Bob's Discount Furniture is an everyday value‑priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid‑Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co‑worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!