Sales Associate, Full-Time - Stanford Shopping Center

Reformation; Palo Alto (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Commuter benefits

Paid time off

Retirement planning

Fertility care support (Carrot) with $

Clothing discount

Volunteer Time Off

Job summary

Reformation in Palo Alto is seeking a full-time Associate to join our mission-driven team. You’ll work 30–40 hours per week with a flexible schedule, helping customers, driving sales, and delivering a thoughtfully branded in-store experience.

Reporting to the Store Manager, you’ll engage with diverse customers, learn product stories, maintain inventory accuracy, and uphold attendance and loss-prevention standards while embodying our sustainability values.

Qualifications

• Experience in sales or retail or operationally intensive environment.
• Ability to thrive in a fast-paced setting.
• Strong interpersonal skills with diverse individuals.
• Self-motivation to pursue personal growth.

Responsibilities

• Meet and exceed sales goals consistently.
• Generate clientele through customer engagement.
• Create an in-store experience that delights customers.
• Deliver a customer-first experience and build loyalty.
• Act as a brand ambassador and educate on sustainability.
• Maintain inventory accuracy and contribute to loss prevention.
• Uphold attendance policy and reflect brand standards.
• Share product knowledge with enthusiasm.
• Provide product feedback from customers to improve merchandising.
• Ensure the store environment is inspiring and accessible.

Skills

Retail sales

Customer service

Interpersonal skills

Self-motivated

Job description

None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:

• Available to work a minimum of 30 hours per week, but up to 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What you’ll bring:

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

FT Associate additions, include but are not limited to:

• Be a leader among your peers - consistently deliver results at the highest level with sales, customer experience and clienteling
• Serve as an expert resource - provide expertise on brand, key customer issues, and partner with peers to provide support

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated basehourly range is $16 - $25 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.