Sales Associate (Full-Time) - Pensacola, Tallahassee, FL

DTLR, Inc.; Pensacola (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

DTLR, Inc. in Pensacola is seeking a full-time Associate to support store operations with friendly, professional service, drive sales, handle merchandising, and uphold company standards. You will assist the store manager, maintain product knowledge, participate in loss-prevention efforts, and be willing to work across district stores.

35–40 hour work weeks, reliable transportation required. Experience in retail or customer service is preferred, but not required; a high school diploma or

Qualifications

• Excellent command of English for communication with management and customers.
• Demonstrated leadership and ability to work under minimal supervision; take charge when needed.
• Open availability and flexibility to meet customer demand and business needs.

Responsibilities

• Build customer relationships with professional, courteous service.
• Sell merchandise and maintain DTLR standards while addressing customer needs.
• Assist with shipments, merchandising, restocking, and pricing.
• Maintain a positive, energetic attitude and comply with company policies.
• Support loss prevention and security procedures to minimize shrinkage.
• Assist Store Manager and train employees in selling and merchandising techniques.
• Work 35–40 hours per week in a fast-paced retail environment.

Skills

Customer service

Leadership

Availability

Fashion knowledge

Team player

Multi-store

Education

High school diploma or equivalent

Job description

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Position Summary

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results-oriented manner.

Essential Duties & Responsibilities

• Build customer relationships by demonstrating a strong sense of customer service and assisting all customers in a professional, courteous, reliable, attentive, honest and responsive manner. Identify customer needs and provide knowledgeable assistance to help customers select the product(s) that meet their needs.
• Display basic fashion and trend knowledge and satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
• Assist with shipments, merchandising, restocking, and pricing.
• Maintain and present a positive, enthusiastic attitude toward job and company.
• Comply with and enforce all company policies.
• Embrace service training and product programs.
• Assist the Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure it achieves successful shrink goals at or below company plan.
• Monitor and control all aspects of operational compliance, safety and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Actively seek to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft. Follow loss‑prevention policies and security procedures.
• Enforce and follow proper point‑of‑sale procedures. Balance all money taken in during assignment and work with store management to investigate discrepancies.
• Keep management informed of important developments, potential problems and related information necessary for effective management.
• Help maintain a neat and orderly sales environment.
• Perform other duties as may be assigned.
• Work a standard week of a minimum of 35 hours up to a maximum of 40 hours.

Qualifications

Education and/or Experience

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

Skills and Knowledge Requirements

• Excellent command of the English language to communicate with management, customers and other employees.
• Demonstrated leadership and ability to work under minimum supervision; able to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and the needs of the business.
• Possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team, handling responsibility, and understanding the needs of the street‑lifestyle customer.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Stand for extended periods; lift, carry, push/pull up to 50 lbs.
• Work extended hours during critical project phases and in a fast‑paced, dynamic environment with flexibility.
• Deal with a fast‑paced environment.
• Have reliable transportation.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.