Sales Associate (Full-Time) - Olympia Plaza, Chicago Heights, IL

DTLR, Inc.; Chicago Heights (IL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

401K plan

Job summary

DTLR, Inc. in Chicago Heights, IL is seeking a Full-Time Associate to enhance customer experience through exceptional service and teamwork. This role involves assisting with daily store operations, building customer relationships, and training team members. Ideal candidates will have retail experience, a flexible schedule, and be able to lift 50 lbs. The position offers a competitive pay range of $16.00 - $17.00 per hour, with eligibility for a company 401K plan.

Qualifications

• Previous work experience in retail or customer service is preferred.
• Must possess reliable transportation.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist store management with daily operational functions.
• Build customer relationships by providing excellent service.
• Support training of employees in selling and merchandising.
• Minimize inventory shrinkage and follow loss prevention policies.
• Maintain a neat and orderly sales environment.

Skills

Customer service skills

Basic fashion and trend knowledge

Leadership abilities

Ability to work in a team

Flexibility and open availability

Education

High school diploma or equivalent

Job description

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Position Summary

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results-oriented manner.

Essential Duties And Responsibilities

• Builds customer relationships by demonstrating a strong sense of customer service by assisting all customers in a professional, courteous, reliable, attentive, honest and responsive manner. Identifies customer needs and provides knowledgeable assistance to help customers select the product(s) that meet their needs.
• Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude toward job and company.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Actively seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft. Follows loss prevention policies and security procedures.
• Enforces and follows proper point of sale procedures. Balances all money taken in during assignment and works with store management to investigate discrepancies.
• Keeps management informed of important developments, potential problems and related information necessary for effective management.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.
• A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

Education and/or Experience

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

Skills and Knowledge Requirements

• Work requires an excellent command of the English language to effectively communicate with management, customers and other employees.
• Demonstrated leadership and the ability to work under minimum supervision. Must be able to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and the needs of the business.
• Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Has a proven track record in building and working as part of a team, demonstrated ability to handle responsibility, and an understanding of the needs of the street lifestyle customer.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
• The incumbent must be able to work in a fast-paced environment.
• Must have reliable transportation.

Compensation

Sales Associate (Full-Time) pay range: $16.00 - $17.00 per hour. This role will be eligible for the company 401K plan.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.