Sales Associate (Full-Time) - Christiana Mall, Newark, DE

DTLR, Inc.; Newark (DE); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

401(k) plan

Job summary

DTLR, Inc. in Newark, Delaware is looking for a Full-Time Associate to assist with daily operations and provide excellent customer service. Candidates should have a passion for retail and the ability to engage with customers effectively.

The role includes responsibilities such as building customer relationships, providing product assistance, and supporting the Store Manager. A high school diploma and experience in customer service are preferred. Compensation ranges from $16.00 to $17.00 per hour.

Qualifications

• Preferred retail or customer service experience.
• Ability to communicate effectively in English.
• Basic fashion knowledge and customer service skills.

Responsibilities

• Build customer relationships through excellent service.
• Identify customer needs and provide product assistance.
• Assist with shipments and merchandising.
• Support Store Manager in operations and compliance.
• Enforce loss prevention policies.

Skills

Customer service

Retail experience

Teamwork

Leadership

Fashion knowledge

Communication in English

Education

High school diploma or equivalent

Job description

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Our employees are key to our success.

Position Summary

The Full‑Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results‑oriented manner.

Essential Duties and Responsibilities

• Build customer relationships by providing excellent customer service and assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner.
• Identify customer needs and provide knowledgeable assistance to help customers select the product(s) that meet their needs.
• Display basic fashion and trend knowledge and satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
• Assist with shipments, merchandising, restocking, and pricing.
• Maintain and present a positive, enthusiastic attitude toward job and company.
• Comply with and enforce all company policies.
• Embrace service training and product programs.
• Assist the Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure store achieves successful shrink goals at or below company plan.
• Monitor and control all aspects of operational compliance, safety, and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Actively seek to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft; follow loss prevention policies and security procedures.
• Enforce and follow proper point‑of‑sale procedures; balance all money taken in during assignment and work with store management to investigate discrepancies.
• Keep management informed of important developments, potential problems, and related information necessary for effective management.
• Help maintain a neat and orderly sales environment.
• Perform other duties as may be assigned.
• Standard work week: minimum 35 hours to maximum 40 hours.

Qualifications

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and/or Experience

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

Skills and Knowledge Requirements

• Excellent command of the English language to communicate with management, customers and other employees.
• Demonstrated leadership and the ability to work under minimum supervision; must be able to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and the needs of the business.
• Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team, handling responsibility, and understanding the needs of the street‑lifestyle customer.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Must be able to stand for extended periods of time; lift, carry, push or pull up to 50 lbs.
• Able to work extended hours during critical project phases; able to work in a fast pace, dynamic environment with flexibility.
• Must have reliable transportation.

Compensation: Sales Associate (Full-Time) pay range: $16.00 - $17.00 per hour. This role will be eligible for the company 401(k) plan.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.