Sales Associate - Full Time

Belk, Inc. & Belk eCommerce LLC.; Suffolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Sales Associate to deliver a positive customer experience by building relationships, assisting with merchandise selection, making recommendations, and processing transactions.

The role drives sales, maintains presentations, and supports store operations to meet objectives in a friendly environment that fosters loyalty. The position is hourly, requiring flexibility for evenings, weekends, and holidays, with a focus on accuracy, product knowledge, and

Qualifications

• Demonstrated dedication to customer service and store objectives.
• Ability to take ownership of tasks and contribute to store success.
• Strong communication skills, both in person and with customers.
• Comfortable using technology such as smartphones, tablets, and Windows OS.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet, engage, and assist customers to create a welcoming environment.
• Provide personalized service, product recommendations, and suggestive selling.
• Process transactions accurately and efficiently.
• Maintain attractive merchandise presentations and correct signage.
• Support store operations including replenishment, pricing, and sets.
• Handle inquiries, returns, and concerns with professionalism and care.
• Contribute to positive store culture by sharing knowledge with teammates.

Skills

Customer service

Communication

Ownership

Technology proficiency

Job description

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently.
• Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Eligibility: not until you’re 16!

We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.