Sales Associate - Franklin Cool Springs

Hand and Stone Massage and Facial Spa, Inc.; Columbia (AL); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Flexible schedule

Training & development

Employee discounts

Job summary

Hand and Stone Massage and Facial Spa, Inc. in Franklin, TN is seeking Sales Associates to drive membership sales and deliver exceptional customer experiences. You will educate clients on services, promote promotions, and help manage scheduling while maintaining high spa standards.

The role offers a base hourly rate with uncapped commissions, making pay growth tied to performance. Weekend, daytime, and holiday hours are included, with opportunities for advancement in a growing franchise network.

Qualifications

• Demonstrated history of providing exceptional customer service
• Excellent communication skills and a positive attitude
• Experience in membership or service-based sales is a plus

Responsibilities

• Meet membership sales goals
• Achieve performance targets set by spa leadership (e.g., Membership Conversion, Booking Efficiency, Call Conversion, Gift Card Sales)
• Educate clients on service menu and benefits
• Provide outstanding customer experience via phone, appointments, greetings, and sales management
• Promote promotions and events
• Maintain spa cleanliness and standards
• Perform other duties as assigned

Skills

Customer service

Communication

Sales

Phone skills

Job description

Benefits:

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Franklin Cool Springs located at 4091 Mallory Ln Suite 124, Franklin, TN 37067 is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members. Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

As a Sales Associate, you will

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

Compensation Details

We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress‑free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

What Sets Us Apart?

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

We can’t wait to meet you!