Sales Associate: Fashion & Customer Experience Pro

KnitWell Group; United States; On-site; USD 16,531,000 - 27,552,000; Part time

Benefits offered by this job

Growth opportunities

Incentive opportunities

Discounts on Talbots merchandise

Referral incentives

Job summary

Talbots in North Carolina seeks part-time store associates to deliver exceptional customer service and fashion-forward guidance. You will assist management, greet customers, and help create outfits while staying knowledgeable about arrivals and trends.

The role emphasizes teamwork, reliability, and flexible availability including evenings, weekends, and holidays, with a strong focus on achieving sales and service goals in a welcoming environment.

Qualifications

• Capable of creating a selling culture where all associates align around the needs of our customers.
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Driven to create, build and cultivate relationships.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store
• Demonstrate excellent verbal communication skills and a high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Job description

Talbots in North Carolina seeks part-time store associates to deliver exceptional customer service and fashion-forward guidance. You will assist management, greet customers, and help create outfits while staying knowledgeable about arrivals and trends.

The role emphasizes teamwork, reliability, and flexible availability including evenings, weekends, and holidays, with a strong focus on achieving sales and service goals in a welcoming environment.