Sales Associate: Customer Service & Merchandising

Hibbett, Inc.; Montgomery (AL); On-site; USD 10,228 - 14,568; Part time

Job summary

Hibbett in Montgomery, AL seeks a Sales Associate to provide exceptional customer service and drive merchandise sales. The role requires knowledge of products across departments and promotion of sales/promotions.

The Sales Associate will embody the brand, help customers, and nurture long-time relationships while upholding company policies and standards in a fast-paced retail environment.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and provide extraordinary customer service.
• Promote and sell services and merchandise.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Uphold company policies, procedures and standards.
• Assist in the daily operations of the store, including completing work lists and shipments.
• Present merchandise to promote and sell goods and communicate needs to management.
• Consistently achieve and/or exceed sales targets and goals.
• Attend staff meetings and trainings.
• Protect company assets and inform management of fraud risk.

Skills

Customer service

Interpersonal communication

Communication skills

Self-starter

Detail oriented

Team player

Multitasking

Job description

HB: 00179 Montgomery, Alabama (Eastdale Mall)

Hourly

$9.00 - $9.00

Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To

Store Manager

Summary

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties And Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
  
  

Supervisory Responsibilities

• There are no supervisory responsibilities for this role.
  
  

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.
  
  

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