Sales Associate – Chico’s Chico's • Posted May 23, 2025

Downtown Naperville; Naperville (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Downtown Naperville is looking for a dynamic retail associate to join their chic team. This role centers around providing exceptional customer service while achieving sales goals and ensuring an inviting shopping environment. Ideal candidates will possess strong organizational skills, effective communication, and a flexible work ethic. A passion for fashion and helping others express their individuality is essential.

Qualifications

• Ability to learn or adapt to technology provided by the company.
• Strong multitasking capabilities in a fast-paced environment.
• Regular attendance is essential.

Responsibilities

• Drive for results and meet company sales goals through product knowledge.
• Ensure prompt resolution of customer concerns and support store cleanliness.
• Promote teamwork and personal development opportunities.

Skills

Organizational Skills

Communication

Flexibility

Customer Service

Job description

• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
• Constant Walking/Standing- 67-100% of 8-hour shift

Responsibilities

• Drive for Results
• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
• Participates in visual directives including monthly store sets and zone maintenance
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
• Ensures prompt resolution of customer concerns
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales
• Signs up clients for reward program
• Builds and maintains a solid customer following through clienteling and wardrobing
• Knows current product fit and style assortment offerings in store and on line
• Maintains consistent client communication through utilization of customer book
• Operational Excellence
• Supports replenishment activities that keep the store full and abundant
• Assists with locate fulfillment
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed
• Assist with boutique cleanliness and organization
• Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving
• Seeks personal developmental opportunities and readily solicits feedback
• Other duties as assigned
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.