Sales Associate - Chico's

Chico's; Upper Leacock Township (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

Chico's is seeking a Sales Associate in Upper Leacock Township, Pennsylvania. The ideal candidate will support management in promoting a customer-focused sales culture and meet sales goals. Responsibilities include ensuring great customer experiences and participating in store operations. Qualifications include a high school diploma, preferred retail experience, and strong communication skills. This role may require flexible scheduling, including nights and weekends. Join a team that values excellence in customer service and teamwork.

Qualifications

• Retail or sales experience preferred.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Responsibilities

• Meet company sales goals and promote customer-focused sales culture.
• Ensure prompt resolution of customer concerns and maintain a fast register experience.
• Support replenishment activities and assist with boutique cleanliness and organization.
• Promote an inclusive, collaborative approach to problem solving.

Education

High School diploma or equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product‑focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and sales floor maintenance.

Customer Experience

• Promote the Most Amazing Personal Service principles and standards as demonstrated in our selling models and offers a cohesive omni‑channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
• Reinforce buying decisions at the checkout and achieve add‑on goals including gift card sales.
• Sign up clients for reward program.
• Build and maintain a solid customer following through clienteling and wardrobe.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.

Operational Excellence

• Support replenishment activities that keep the store full and abundant.
• Assist with locate fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Managing Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Planning and Aligning: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent.
• Retail or sales experience preferred.
• For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older.
• For all other states, must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing - 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
• Frequent Climbing - 34-66% of 8-hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.