Sales Associate - Chico's

Chico's; Pleasanton (CA); On-site; USD 23,281 - 29,067; Part time

Job summary

Chico's in Pleasanton, California, is seeking a Sales Associate responsible for nurturing a customer-focused sales culture. The role involves meeting sales goals, maintaining product standards, and offering exceptional customer service. Candidates should possess a high school diploma, preferably with retail or sales experience, and demonstrate excellent communication skills. The position offers a wage range of $16.90 - $21.10 based on qualifications and is open to individuals 16 years and older, depending on state regulations.

Qualifications

• Retail or sales experience preferred.
• Must be 16 years or older in certain states, and 18 years or older in all others.
• Ability to learn or adapt to technology provided by the company.

Responsibilities

• Support Management in promoting a customer and product-focused sales culture.
• Meet company sales goals by utilizing sales techniques.
• Maintain standards in merchandise handling and presentation.

Skills

Excellent communication skills

Excellent customer service skills

Organizational skills

Ability to multi-task

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES

• Drive for Results
• Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and sales floor maintenance.
• Promote the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offer a cohesive omni channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
• Reinforce buying decisions at the checkout and achieve add‑on goals including gift card sales.
• Sign up clients for reward program.
• Build and maintain a solid customer following through clienteling and wardrobe.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
• Support replenishment activities that keep the store full and abundant.
• Assist with locate fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.
• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Managing Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Planning and Aligning: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS

• High School diploma or equivalent.
• Retail or sales experience preferred.
• For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older.
• For all other states, must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS

• Constant Walking/Standing - 67-100% of an 8‑hour shift.
• Occasional Lifting up to 50 lbs. - 1-33% of an 8‑hour shift.
• Frequent Climbing - 34-66% of an 8‑hour shift.

The wage range for this position is $16.90 - $21.10. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.