Sales Associate- Charlotte South Park

FGG Spa, LLC; Matthews (NC); On-site; USD 17,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Free uniforms

401(k) matching

Job summary

Hand & Stone South Park is seeking energetic full- and part-time Sales Associates to join our team. You will meet membership sales goals, educate clients on services, and deliver outstanding customer care in a fast-paced spa environment.

The role offers a base hourly rate plus uncapped commission, with top performers earning additional per-hour commissions. A friendly, team-oriented atmosphere and opportunities for advancement are encouraged.

Qualifications

• Ideal candidate is responsible, driven, with excellent communication skills and a positive attitude.
• Demonstrated history of providing exceptional customer service in prior roles.

Responsibilities

• Meet membership sales goals.
• Achieve performance-based goals set by spa leadership (e.g., Membership Conversion, Booking Efficiency, Call Conversion, Gift Card Sales).
• Maintain knowledge of the service menu and educate clients on benefits of services and enhancements.
• Provide excellent customer experience through phone and in-person interactions; greet clients and manage memberships.

Skills

Customer service

Communication skills

Positive attitude

Job description

• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits:

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone South Park located at 4310 Sharon Rd, Charlotte, NC 28211 is seeking both full and part time sales professionals to join our team.

Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members.

Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

As a Sales Associate, you will

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Compensation Details

We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress-free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.