Sales Associate - California

EXPRESS; El Centro (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Express in California seeks a Sales Associate to deliver a great in-store shopping experience in our Style Studios. You will assist customers, stock, clean, and fold merchandise, and help keep the sales floor welcoming.

You will process transactions, participate in credit and loyalty programs, and follow store SOPs to ensure safety and efficient service. High school or equivalent, 0-2 years of retail experience preferred, and comfortable with iPad/registers.

Qualifications

• High School or equivalent education.
• 0-2 years of relevant job experience minimum 6 months.
• Proficient in use of technology (iPad, registers).

Responsibilities

• Provide a great in-store shopping experience for customers.
• Stock, clean, and fold merchandise as needed.
• Maintain a clean and organized sales floor and stock room.
• Process transactions quickly and accurately.
• Drive credit and loyalty program participation.

Skills

Customer service

Communication

Teamwork

Education

High School or Equivalent

Job description

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

Location: ___________

The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.

Flawless Execution

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.


• Follow company policies and procedures to ensure the safety of all our associates and customers.


• Assist with product launch changes according to company SOP.

Provide a Great Customer Experience

• Deliver on all aspects of the customer experience model.


• Process transactions quickly and accurately reducing the customers wait time.


• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.


• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Essential Qualifications

• Education: High School or Equivalent


• Years of Experience: 0-2 of relevant job experience - minimum 6 months


• Proficient in use of technology (iPad, registers)


• Meets defined availability criteria, including nights, weekends and non-business hours


• Meets physical requirements

Preferred Qualifications (skills And Abilities)

• Previous reatil experience preferred


• Customer service skills and ability to interact with customers


• Strong verbal and written communication skills specifically with customers, sales leadership team and associates


• Demonstrated collaborative skills and ability to work well within a team

Closing

If you would like to know more about the California Consumer Privacy Act click here.

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies

Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.