Sales Associate Bowie PT

Goodwill of Greater Washington; Bowie (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Same-day pay

Personal time off (PTO)

Holiday premium pay

Life insurance

Dental and vision benefits

Pet insurance

Employee discounts

EAP

401(k) match after 1 year

Job summary

Goodwill of Greater Washington is seeking a Retail Associate to be the friendly face of our store, helping customers find what they need and supporting daily operations.

You will ring up purchases, maintain merchandise presentation, and provide courteous service while contributing to a clean, well-organized shopping environment.

Qualifications

• Communicate effectively with customers and GGW associates.
• Provide exceptional customer service to all customers.
• Resolve customer complaints.
• Perform basic math.
• Stand for up to 7 hours in an 8-hour shift.
• Bend and lift up to 40 pounds.
• Basic computer skills and internet proficiency.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Able to ensure items are rung accurately on the register.
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator.
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance.
• Maintain an orderly and clean register area.
• Maintain familiarity with store security procedures and exercise security practices when necessary.
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Math skills

Stand for hours

Lifting 40 lb

Computer literacy

Education

High school diploma

Tools

Cash register

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented; Customer Focus; Composure; Time Management.

Essential Duties and Responsibilities:

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Able to ensure items are rung accurately on the register.
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator.
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance.

Other Duties and Responsibilities:

• Maintain an orderly and clean register area.
• Maintain familiarity with store security procedures and exercise security practices when necessary.
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).
• Perform other duties as assigned by management.

Qualifications

Required Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all of our customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Preferred Qualifications

• A minimum of six months of previous work experience.
• High School Diploma or equivalent.
• Previous experience working in a retail environment.
• Excellent customer service related skills. Working knowledge of a cash register.
• Multilingual with complete fluency in English.