Sales Associate Ace Hardware

Workstream; Tucson (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee Discount

Medical insurance

Job summary

Ace Hardware in Tucson is seeking a friendly customer service team member who can help customers find the right home improvement supplies and offer helpful guidance. A basic knowledge of home repair is preferred, and you’ll be assisting neighbors in a fast-paced, community-focused environment.

You will be on your feet most of the shift, lift up to 50 lbs, and contribute to a positive, welcoming store atmosphere while delivering excellent service and problem resolution.

Qualifications

• Greet customers and assist with product selection.
• Provide friendly, proactive customer service.
• Demonstrate store product knowledge and layout familiarity.
• Maintain store cleanliness and organization at all times.
• Present a professional appearance and attitude.

Responsibilities

• Welcome customers entering the store and throughout their visit.
• Assist customers in finding supplies for home improvement projects.
• Resolve straightforward issues and escalate complex problems to management.
• Keep shelves stocked and the sales floor tidy and safe.
• Support daily maintenance and overall store presentation.

Skills

Customer service

Communication

Friendly demeanor

Problem solving

Job description

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Basic home improvement and repair knowledge is required for this position. The ideal candidate can assist customers with finding a replacement hose bibb, getting the right supplies for drywall repair, or picking out the right outlet for an electrical project.

At Ace Hardware, we're independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment.

Essential Duties:

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Proactively assist customers in solving problems.
• Possess a friendly outgoing demeanor; work well with customers and staff.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist with daily maintenance, and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Be professional in appearance and actions.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must be able to lift 50lbs.

Benefits:

• Paid time off
• Employee Discount
• Medical insurance (full time only)

Ace goes beyond hardware: build a future, a purpose, and a community with us. At Ace you have the opportunity to grow with the company in a fun and active work environment.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working folks are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.