Sales Associate - 34948

Rack Room Shoes; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a team member in Charlotte to uphold service standards and drive sales. You will lead by example in accuracy and completeness of tasks while supporting store goals and promotions.

Responsibilities include cash handling, POS processing, stock maintenance, product knowledge, and loss-prevention awareness to ensure a great customer experience.

Qualifications

• Experience in retail sales preferred.
• Interpersonal and basic math skills
• Knowledge of store policies and procedures
• Basic visual merchandising and store presentation standards

Responsibilities

• Create an excellent shopping experience for customers meeting service standards.
• Stay aware of current sales promotions and store initiatives.
• Maintain merchandise presentation and stock organization; ensure clean, orderly areas.
• Develop product knowledge and fitting skills.
• Be aware of loss prevention concerns involving staff and customers.
• Participate in inventories and assist with shipping/receiving as needed.
• Process all sales through POS; ensure shoes are checked for mates.

Skills

Customer service

Communication

Retail sales

Cash handling

POS transactions

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/