Sales Associate - 33832

Rack Room Shoes; Kokomo (IN); On-site; USD 16,531 - 20,664; Full time

Job summary

Rack Room Shoes in Kokomo, IN is seeking a friendly Sales Associate to deliver an exceptional shopping experience by following service standards and assisting customers with the right footwear. You will help present merchandise, stay aware of promotions, and support the store team to meet goals.

Role involves handling cash and POS transactions, learning product knowledge, and contributing to loss prevention and inventory tasks. Teamwork, reliability, and a neat appearance are valued.

Qualifications

• Interpersonal skills to deal with customers and colleagues.
• Basic communication, organization, and math abilities.
• Experience in retail sales, preferably specialty footwear.
• Knowledge of store policies and procedures.
• Basic visual merchandising and store presentation understanding.

Responsibilities

• Create an excellent shopping experience through service standards and sales assistance.
• Promote rewards programs and current promotions.
• Maintain merchandise presentation and store cleanliness.
• Develop product knowledge and fitting skills.
• Support loss prevention and inventory tasks.
• Process sales and POS transactions accurately.
• Ensure shoes are matched and processed according to policy.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail sales experience

Visual merchandising

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance. Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees. Basic communication (both verbal and non-verbal), organization, and math skills. Experience in retail sales, preferably specialty retail or footwear. Basic knowledge of the policies and procedures. Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/