Sales Associate

Carters Inc.; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible schedules

30% discount on brands

Tuition assistance for GED or degree

Professional development programs

Job summary

A leading children's retail company in Charlotte, North Carolina, is seeking a Sales Associate. In this role, you will be the first face of the brand, welcoming customers and assisting them with product styles and features. Key responsibilities include resolving customer issues proactively and processing point of sale transactions. We value a positive mindset, customer service skills, and effective communication. The position offers flexible scheduling, advancement opportunities, and a supportive work environment.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance.
• Confidently and proactively resolve customer issues.
• Assist with omnichannel to ensure a positive shopping experience.
• Execute point of sale transactions.
• Complete floor replenishment and shipment.
• Articulate promotional events and brand loyalty program.
• Minimize store loss by providing exceptional service.

Skills

Customer service skills

Effective communication

Solutions-oriented mindset

Multitasking

Job description

If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

Role Overview

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

Benefits

• Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
• Benefits and perks that make life better, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
• The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
• Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualifications

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once

Physical Requirements

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled

Equal Opportunity Employer

Carter's is an Equal Opportunity and affirmative action employer, including minority, female, disability, veteran status. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Additional Information

Applications will be accepted until at least 7 days after the posting date.

Carter's does not use AI to make any decision in our hiring process.

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023