Sales Associate-168

Tandy Leather Factory; Cheyenne (WY); On-site; USD 21,000 - 23,000; Full time

Job summary

Tandy Leather Factory is seeking a Retail Sales Associate for its Cheyenne, WY location. You will greet customers, assist with product selection, and provide knowledgeable, friendly service both in-store and over the phone.

Prior sales experience is a plus, but not required; a positive attitude is essential for delivering an exceptional customer experience. You will handle purchases and returns via the POS system, support store operations, and contribute to leathercrafting education by sharing

Qualifications

• Motivated by providing exceptional customer service.
• Able to engage with a diverse range of customers.
• Team player who can work independently or with others.
• Thrives in a fast-paced retail environment.
• Willing to work varying schedules including weekends/holidays.

Responsibilities

• Greet customers in person and over the phone with professional service.
• Assist customers in selecting products and answer questions.
• Use active listening to understand needs and help close sales.
• Provide order status updates and receipts to customers.
• Process purchases and returns using the POS system.
• Maintain store displays, inventory accuracy, and cleanliness.
• Learn product attributes and demonstrate functions to customers.

Skills

Customer service

Communication

Team player

Multitasking

Flexibility

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cheyenne, WY, US

Salary Range: $15.00 To $17.00 Hourly

POSITION SUMMARY

As a Sales Associate, you will be the welcoming face of Tandy Leather, responsible for greeting and assisting customers both in-store and over the phone. Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting and a desire to help others learn the timeless art of leathercrafting. While previous sales experience is a plus, it is not mandatory. Bring your smile and personality every day! Join Tandy Leather and be part of a team that loves leathercrafting and providing an exceptional customer experience !

JOB TITLE

Retail Sales Associate

REPORTS TO

Store Manager

LOCATION

Store Location

RESPONSIBILITIES

Customer Service and Sales

• Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
• Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
• Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
• Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.

Store Operations

• Accurately process purchases and returns using the POS system and internal computer systems.
• Help with receiving and stocking merchandise and maintaining inventory accuracy.
• Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
• Create or update customer profile records.
• Alert management to potential security issues.
• Perform other duties as assigned to support store operations.

Leathercrafting & Product Knowledge

• Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.
• Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.

QUALIFICATIONS

• Motivated by providing exceptional customer service and driven to achieve retail sales.
• Personable and able to engage with a diverse range of customers.
• A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
• Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
• Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
• Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
• Committed to following all company guidelines, policies, and procedures.
• Basic computer skills are required.
• Excellent written and verbal communication skills.

PHYSICAL DEMANDS

• Constantly moving and standing for at least two consecutive hours.
• Lifting up to 30 lbs.
• Stooping, kneeling, and crouching.
• Climbing ladders.
• Reaching for items above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.

EQUAL EMPLOYMENT OPPORTUNITY

Our Company is committed to equal employment opportunity in all aspects of employment. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, sexual orientation, national origin, physical and/or mental disability, age, creed, arrest records, genetic predisposition or carrier status, and/or participation in lawful activities outside the workplace.

ABOUT TANDY

Tandy Leather Factory, Inc., (http://www.tandyleather.com), headquartered in Fort Worth, Texas, is a specialty retailer of a broad product line, including leather and leatherworking tools buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores in 40 US states and 6 Canadian provinces and one international store located in Spain. Its common stock trades on the Nasdaq with the symbol "TLF".

Tandy Leather is an equal opportunity employer, and we participate inE-Verify.