Sales Associate

Express & Bonobos; Westlake (OH); On-site; USD 15,153 - 25,554; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

Express & Bonobos, located in Westlake, Ohio, is looking for a Retail Sales Associate to enhance the in-store shopping experience. The role includes responsibilities like maintaining store organization, assisting customers, and performing transactions efficiently.

Ideal candidates should have a high school education and prior customer service experience is preferred. This position offers a range of benefits including medical coverage, a 401(k) plan, and a merchandise discount.

Qualifications

• 0–2 years of relevant job experience, with a minimum of 6 months.
• Available for nights, weekends, and non-business hours.
• Meets physical requirements for the role.

Responsibilities

• Maintain a clean and organized sales floor.
• Process transactions quickly and accurately.
• Assist with product launch changes according to company policy.

Skills

Customer service skills

Collaboration

Verbal communication

Written communication

Education

High School or Equivalent

Tools

iPad

Cash registers

Job description

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand committed to modern, confident, and effortless style. Since its launch in 1980, the brand has embraced this design philosophy to help you look and feel your best wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, an online store at www.express.com, and the Express mobile app.

Store Name

Crocker Park

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and more.

Key Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customers’ wait time.
• Resolve customer service‑related issues as they arise and determine resolution or escalation, communicating all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by the supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0–2 years of relevant job experience; minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to assist with individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered depends on various factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$11.00 – $18.55 per hour

Closing

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Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or send an e‑mail to [e-mail].

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.