Sales Associate

Raymour & Flanigan; West Springfield (MA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

401(k) with company match

Paid training

Career growth

Job summary

Raymour & Flanigan in West Springfield, MA is seeking a Sales Consultant to guide customers toward the right furniture through consultative selling and a personalized buying experience. You'll build relationships, generate leads, upsell and cross-sell while meeting goals in a fast-paced, team-oriented environment, with a competitive compensation package and growth opportunities.

This role requires excellent listening, empathy, and the ability to close sales while delivering exceptional customer

Qualifications

• Excellent customer service and communication skills.
• Ability to identify customer needs and guide decision making.
• Proven ability to achieve or exceed sales goals.

Responsibilities

• Build relationships with customers and engage with new and existing clients.
• Conduct needs assessments to recommend appropriate furniture solutions.
• Drive client prospecting, lead generation and relationship management.
• Upsell and cross-sell products while maintaining a high level of customer satisfaction.
• Meet or exceed sales quotas in a fast-paced, team-oriented environment.

Skills

Customer service

Consultative selling

Relationship management

Closing sales

Lead generation

Upselling & cross-selling

Communication

Team oriented

Job description

At Raymour & Flanigan, we've built our reputation on one simple belief: when we take care of our people, our people take care of our customers. That commitment shows how we compensate, develop, and support every member of our team - with one of the most competitive packages in the furniture industry.

Role Overview: $65,000-$100,000 yearly

As a Sales Consultant, you'll play a meaningful role in your customers' lives, helping them find the right furniture for their home through a blend of consultative selling, genuine customer engagement, and thoughtful needs assessment. You'll create a personalized buying experience that builds customer satisfaction and naturally drives sales conversion.

Whether your background is in retail, hospitality, teaching, or another customer-focused environment, you'll bring your ability to connect with people, understand their needs, and guide them to the right solution.

In this role, you'll grow your business by building relationships, engaging with new and existing customers, and contributing to client prospecting, lead generation, and ongoing relationship management. You'll also identify opportunities for upselling and cross-selling in a way that enhances the customer experience.

Success comes from your ability to build trust, deliver great service, and consistently meet goals in a fast-paced, team-oriented environment.

What We Offer:

• Unlimited earning potential $65,000-$100,000 annually
• $5,000 sign-on bonus (performance-based)
• Health benefits, 401(k) with company match, discretionary profit sharing, and PTO
• Paid training - next sales training class starting soon
• Career growth and advancement opportunities
• A supportive, team-focused culture

What We're Looking For

• A passion for customer service and creating a great customer experience
• Strong listening skills and a naturally consultative approach
• Experience connecting with customers, whether through retail, hospitality, service, or sales
• Confidence in guiding decisions, including closing sales, navigating conversations, and overcoming objections in a helpful, respectful way
• Interest or experience in building relationships that drive repeat business (client relationship management)
• Comfort working toward goals, including sales quotas, KPIs, or other performance metrics
• Flexibility to work a retail schedule (evenings, weekends, holidays)
• Comfort with technology and learning new tools
• Sales experience is great--but not required. We also value experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.

Raymour & Flanigan proudly supports a drug and smoke-free work environment. U.S. work authorization required; visa sponsorship is not available for this position. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Location

West Springfield Showroom-WSPR

Wage Range

Wage Range $16 - $106 Hourly

Benefits

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance