Sales Associate

Guess?, LLC.; West Covina (CA); On-site; USD 19,320 - 27,517; Full time

Job summary

GUESS Factory in West Covina, CA is seeking a Sales Associate to drive sales and deliver outstanding customer experiences. You will handle a range of duties from greeting customers, presenting product information, to keeping the store clean and organized, and assisting at the cash wrap.

The role emphasizes teamwork, punctuality, and adherence to store policies, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Excellent communication and customer service skills.
• Previous retail experience preferred.
• Ability to work well in a team-oriented environment.
• Flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for long periods and perform required duties.

Responsibilities

• Greet customers upon entering the store and deliver a positive first impression.
• Provide current product information to customers.
• Assist with fitting rooms and maintain cash wrap cleanliness and efficiency.
• Offer gift cards and capture customer information at checkout.
• Thank customers as they exit the store and ensure a positive experience.

Skills

Customer Service

Retail Experience

Team Player

Flexible Schedule

Physical Stamina

Job description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To

Store Management

Essential Functions

Customer Experience

• Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information: Provide customers with current relevant information about the product.
• Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

• Task Completion: Satisfactorily complete all duties as assigned by management.
• Punctuality: Be punctual and adhere to the designated work schedule.
• Teamwork: Be flexible and work well with peers and management to accomplish duties.
• Policy Adherence: Follow GUESS Policies and Procedures 100%.
• Housekeeping: Perform housekeeping duties as required.

Personal Performance

• Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Meetings and Functions: Participate in and attend all store meetings and other related functions.
• Positive Attitude: Represent a positive attitude toward the merchandise and the company.
• Inventory Participation: Participate in all inventories.
• Additional Duties: Assume and complete other duties as assigned by store management.
• Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Customer Service Skills: Excellent communication and customer service skills.
• Retail Experience: Previous retail experience preferred.
• Team Player: Ability to work well in a team-oriented environment.
• Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Brand

GUESS Factory

Store

7062

Store Address

358 Plaza Drive, Suite 370 - West Covina, CA 91790

Salary Range

$16.90 - $17.00