Sales Associate

hendrick; United States; On-site; USD 40,000 - 70,000; Full time

Job summary

Hendrick Automotive Group is hiring for a vehicle sales position in Raleigh, NC. You will greet customers, assess their needs, demonstrate vehicle features, and guide them through the sales process from quote to delivery.

You will work to meet sales targets while maintaining high customer satisfaction and completing all required paperwork efficiently. The role requires strong communication, basic MS Office skills, and a commitment to company standards and safety.

Qualifications

• Experience in sales or customer service is preferred.
• Ability to meet dealership sales goals and deliver customer satisfaction.
• Strong communication and computer skills.

Responsibilities

• Meets dealership sales goals.
• Greets customers and assesses vehicle needs.
• Explains features and demonstrates operation of vehicles.
• Quotes sales price, including tax and discounts.
• Completes paperwork for vehicle sales and prepares contracts.
• Arranges delivery and registration of vehicles.
• Researches model availability and options.
• Addresses customer concerns and maintains CSI above standards.
• Maintains organized, clean, and safe work area.
• Follows company policies and safety rules.

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

MS Office

Job description

Location

Location: 9530 Lumley Road, Raleigh, North Carolina 27617

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Meets dealership sales goals.


• Greets customer and determines make, type, and quality of vehicle desired.


• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.


• Suggests optional equipment for customer to purchase.


• Computes and quotes sales price, including tax, trade-in allowance, and discount.


• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.


• Arranges for delivery and registration of vehicle.


• Researches availability of models and optional equipment.


• Engages in business development.


• Addresses customer concerns.


• Maintains CSI at or above Company standards


• Maintains an organized, clean and safe work area


• Participates in required training


• Records all hours worked accurately in company timekeeping system


• Follows Safeguards rules and regulations.


• Demonstrates the Company's Core Values


• Complies with Company policies and procedures


• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.


• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED


• High School Diploma


• Associate Degree


• Bachelor Degree


• Master Degree


• Doctorate Degree

Field of Work Experience

• Accounting


• Automotive


• Business


• Human Resources


• Information Technology

Desired Work Experience

• up to 3 years


• 3-5 years


• 5+ years

Education/Experience

Prior sales and/or customer service experience desired.

Certificates and Licenses

• Valid Driver's License


• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑?

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be per