Sales Associate

ZARA; Tysons (VA); On-site; USD 31,000 - 46,000; Full time

Job summary

ZARA in Tysons, VA is seeking a store assistant to support customers across sales floor, cash register, and stock room. You will engage with shoppers, stay updated on new arrivals, and help maintain an orderly, well-stocked store environment.

The role emphasizes friendly customer service, strong communication, and a proactive approach to daily tasks, contributing to a positive brand experience for diverse clientele.

Qualifications

• Strong customer service and communication skills.
• Ability to work well in a team and maintain a positive attitude.
• Passion for fashion and trends to inform recommendations.
• Proactive and dynamic approach to store tasks and ambitions.

Responsibilities

• Greet customers and guide them to checkout options.
• Assist at the cashier and manage routine cash operations.
• Maintain store order, organize stock, and replenish on the shop floor.
• Collaborate with teammates to achieve store sales goals and minimize shrinkage.

Skills

Customer service

Communication

Teamwork

Proactivity

Fashion knowledge

Tools

POS systems

ITX Stock

PDA

IPOD

Job description

Purpose

The main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Purpose

The main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Key Responsibilities

CASHIER

• Welcomes the customer and directs traffic to either self checkout or standard register
• Key role to keep the flow of customers at the checkout.
• You know all the cash operations and processes to support the customer at the time of purchase.
• Ensure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.

SALES

• Always up to date on the newest product in store.
• Understands the store layout, distribution and sections.
• Know all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)
• Offer good customer service by catering to their needs.
• Know and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)
• You are concerned, in general, with the order of your workspace.
• Know the location of all products.
• Ensure proper and quick replacement.
• Collaborate to achieve store sales goals.
• Communicate effectively, openly, and transparently with peers and managers.
• Help control SHRINKAGE.
• You comply with occupational risk prevention and occupational health and safety regulations.

STOCK

• Supports the Operations Manager to organize stockroom based on KPIs to optimize productivity
• Helps with the management of inventory and product flow
• Execute replenishment of shop floor to support customer experience
• Fulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.
• Responsible for compliance with occupational risk prevention, health and safety regulations

Personal Profile

• Passion for fashion and trends.
• Friendly and empathetic personality to offer good customer service.
• Positive and optimistic attitude.
• Good communication skills.
• Ability to work in a team.
• Proactivity and dynamism.
• Professional ambition and projection in the chain.
• Represents the brand image.