Sales Associate

Pet Station; Truckee (CA); On-site; USD 21,000 - 26,000; Part time

Job summary

Pet Station is seeking part-time Sales Associates to deliver friendly, knowledgeable customer service and proactive product guidance. You will engage customers, handle POS transactions, and assist with animal care, order fulfillment, and store presentation.

The role emphasizes maintaining a clean retail environment, learning product knowledge, and supporting inventory management while delivering exceptional service to customers and animal care standards.

Qualifications

• Customer service and communication proficiency.
• Cash handling and POS familiarity.
• Detail orientation and accuracy in tasks.
• Reliability, punctuality, and accountability.
• Willingness to learn and adapt to store procedures.

Responsibilities

• Engage customers on the sales floor with proactive product recommendations.
• Process transactions quickly and accurately at the POS, including returns and exchanges.
• Provide daily care for animals as directed, maintaining cleanliness and safety.
• Assist with order fulfillment for online or phone orders, including packing and shipment prep.
• Maintain store cleanliness, merchandise presentation, and promotional signage.
• Support inventory counts, shelf replenishment, and stock monitoring to prevent shrinkage.

Skills

Customer service

Cash handling

Attention to detail

Reliability

Willingness to learn

Job description

Part-Time Sales Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

ESSENTIAL FUNCTIONS:

Customer Service

• Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

In-Store Animal Care

• Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
• Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

Inventory Control

• Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
• Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
• Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

• Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
• Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
• Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

• Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.

KNOWLEDGE, SKILLS, ABILITIES:

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn
• All duties as assigned

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand, walk, bend, stoop, kneel, and reach throughout shift
• Frequently lift, carry, push and or move up to 50 pounds
• Use of hand and fingers continuously to handle, feel, and operate tools, equipment, and inventory throughout the shift
• Ability to hear and respond to verbal instructions and safety signals
• May be required to operate warehouse equipment such as pallet jacks or other material handling tools
• Warehouse environment with exposure to varying temperatures, dust, and noise levels
• Fast paced setting with frequent movement and material handling
• May require early mornings and or weekends based on business needs

Work Environment (Key Attributes):

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
• Models a positive attitude and contributes to a collaborative team environment
• Actively listens, takes direction, and follows through on responsibilities
• Demonstrates accountability by meeting attendance, punctuality, and performance expectations
• Maintains a strong focus on safety, following all company policies and procedures
• Works with a sense of urgency while maintaining accuracy and attention to detail
• Adapts to changing priorities and business needs in a fast-paced environment
• Takes initiative, asks questions, and seeks continuous improvement
• Execute tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

We are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application, please contact us at [e-mail]. We are happy to assist!