Sales Associate

Five Below; Sterling (IL); On-site; USD 20,664 - 24,796; Part time

Job summary

Five Below in Sterling, IL is hiring a store associate to deliver outstanding customer service and drive sales. You will greet customers, share product knowledge, and guide them to merchandise while maintaining a well‑stocked floor and smooth checkout experiences.

You will promote events, resolve concerns, and communicate needs to management while supporting team goals in a fast‑paced environment. The role is hourly, with a starting wage around the posted rate.

Qualifications

• At least 16 years old and available to work a flexible schedule.
• Comfortable with or willing to learn technology (cash registers, handheld and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions courteously and professionally.
• Ability to learn procedural knowledge through on‑the‑job training.

Responsibilities

• Greet and assist customers promptly and efficiently.
• Share product knowledge and make recommendations.
• Promote store events and promotions to drive sales.
• Resolve customer concerns and offer exchanges when possible.
• Communicate merchandise needs and feedback to management.
• Collaborate with the team to meet store goals.

Skills

Customer service

Communication

Flexible schedule

Tech‑savvy

Problem solving

On‑the‑job learning

Tools

Cash registers

Handheld devices

Mobile devices

Job description

We’re looking for candidates who can deliver outstanding customer service while driving sales. Essential qualities include excellent people and sales skills, careful organization of merchandise, a well‑stocked floor, and smooth checkout experiences at the register.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Share product knowledge, answer questions, direct them to merchandise, and offer recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance shopping experience and drive sales.
• Resolve customer concerns: Address issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (cash registers, handheld and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information‑gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5‑10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
• Ability to work a flexible schedule to meet business needs, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Benefits

Benefits include health coverage, financial and personal wellness programs. For more details, visit benefits.fivebelow.com/public/welcome.

Position Type: Hourly

Position Starting At: $15.00

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. Crewservices.zendesk.com/hc/en-us/requests/new.