Sales Associate

Hot Topic, Inc.; Schaumburg (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Hot Topic, Inc. is seeking a Sales Associate who is passionate about music and pop culture to create an engaging in-store experience.

You will share your fandom knowledge, stock merchandise, and help customers find items they love while enhancing the visual presentation of the store. You will be the face of the brand on the shop floor, provide excellent customer service, and use your knowledge to drive add-on sales at the register.

Qualifications

• Retail experience preferred.
• Strong customer service skills.
• Must be at least 16 years old.
• Passion for music and pop culture.

Responsibilities

• Provide an amazing shopping experience to encourage repeat visits.
• Cover the sales floor zones and keep areas visually up to standard.
• Operate the register and process sales with add-ons like BOPIS and curbside pickup.
• Assist with planogram changes and merchandising setup.
• Share fashion and music trend information with management and HQ partners.
• Maintain stock room organization and ensure the store stays tidy.

Skills

Customer service

Sales skills

Team collaboration

Product knowledge

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

$15.40 - $15.90 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.