Sales Associate

World Market; San Mateo (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

401K

Paid time off including vacation, (hol

Job summary

Hayward Lumber is seeking a Contractor Support team member in Redwood City, CA. This full-time, hourly position focuses on managing orders for contractors and professional customers, processing bulk and custom orders, and ensuring timely fulfillment.

You will work with vendors, track progress, resolve issues, and maintain clear communication to meet project timelines. Knowledge of building materials and strong customer service are essential.

Qualifications

• Previous experience in sales, new construction and/or commercial projects preferred.
• Knowledge of building materials, building process, and local building codes preferred.
• Excellent communication and interpersonal skills.
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals).
• Effective time management and prioritization skills.
• Ability to work in a fast-paced environment.
• Experience working in a team atmosphere.
• Must take and pass drug test and consent to a background check.
• Medical
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.

Responsibilities

• Determine customers’ needs and recommend products and solutions to provide value to their business.
• Respond to inquiries about product selection, prices, quotations, deliveries, and follow-ups.
• Develop profitable business with new customers through selling, service, and problem-solving.
• Maintain in-depth product knowledge and expertise.
• Enter orders and pricing into the system and schedule delivery.
• Collaborate with outside sales reps to ensure customer satisfaction.
• Follow product checklists and upsell additional products.
• Accept payments and apply to customer accounts.
• Follow up on deliveries to ensure materials arrive on time.

Skills

Sales experience

Construction knowledge

Building materials

Customer service

Communication skills

Math skills

Teamwork

Time management

Job description

Title: Contractor Support

Classification: Full Time - Hourly

Pay Range: $22 to $24

Location: Redwood City, CA

Reports To: Branch Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

This position focuses on managing orders for contractors and professional customers. Key responsibilities include processing and coordinating bulk and custom orders, providing product recommendations, and ensuring timely and accurate fulfillment. The role involves collaborating with vendors, tracking order progress, resolving issues, and maintaining excellent communication with contractors to meet project timelines and requirements.

Responsibilities:

• Determine customers’ needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
• Develop profitable business with new customers through excellent selling, customer service and problem-solving.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Work with outside sales representatives to ensure customer satisfaction.
• Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.
• Accept payment and apply it to the appropriate customer account.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.

Requirements

• Previous experience in sales, new construction and/or commercial projects preferred
• Knowledge of building materials, building process, and local building codes preferred
• Excellent communication and interpersonal skills
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check
• Medical
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.