Sales Associate

Rack Room Shoes; Roanoke (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits Information

Job summary

Rack Room Shoes in Roanoke, VA is seeking a Sales Associate to deliver friendly, knowledgeable service and help achieve store goals. You will assist customers, process sales, promote rewards programs, and maintain accurate cash handling.

You will keep merchandise organized, stay informed about promotions, and support inventory tasks. The role emphasizes teamwork, attention to detail, and presenting the store and products in the best possible light.

Qualifications

• Interpersonal skills to deal with customers and colleagues.
• Basic communication and math skills.
• Experience in retail sales, preferably footwear.
• Knowledge of store policies and procedures.
• Basic visual merchandising and store presentation understanding.

Responsibilities

• Create an excellent shopping experience by following service standards.
• Promote promotions and rewards programs to customers.
• Maintain awareness of current sales promotions.
• Maintain merchandise presentation and store cleanliness.
• Develop product knowledge and fitting skills.
• Assist in inventories, shipping/receiving, and floor merchandising.
• Process cash and POS transactions accurately and ensure shoes are paired.
• Process all sales per policy and procedure.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail sales experience

Policies knowledge

Visual merchandising

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits

• Benefits Information: https://rackroomshoes.hrbenefits.net/
• Pay Rate: $14.83 - $19.27 Hourly

Company Description

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.