Sales Associate

Ace Hardware; Rice (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Pitkin's Home Center in Dale City, VA, a locally owned Ace Hardware affiliate, is seeking a Sales Associate. You will help with receiving, stocking, pricing, and maintaining store presentation while delivering friendly, proactive customer service.

You will aid customers with product knowledge, signage accuracy, and collaborative store operations, including occasional forklift use, to keep the store safe and inviting for the community.

Qualifications

• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Possess a friendly outgoing demeanor and work well with customers and colleagues.
• Know store layout and product locations to help customers quickly.
• Provide personal, customized service to every customer.

Responsibilities

• Assist in receiving, stocking, pricing of merchandise.
• Maintain a clean and orderly sales floor and back stock areas.
• Assist with daily maintenance and merchandising changes.
• Provide signage accuracy and support department specialists.
• Operate forklift with proper training and safety procedures.

Skills

Customer service

Forklift operation

Tools

Forklift

Job description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Pitkin's Home Center:

Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware, we are always looking for the right people to help us be the Helpful Place! Working for a family-owned store means we have flexible scheduling and good benefits. Join us and our community!

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all radio pages and calls are answered promptly, courteously, and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in, and stocking merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow-up.
• Communicate any merchandising, cost control, or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.