Sales Associate

United Bank; Reston (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

United Bank in Reston, VA is seeking a Sales Associate to perform daily branch and customer service duties, process transactions, and promote business through quality service. You will handle routine inquiries and contribute to team goals.

Responsibilities include accurate cash handling, balancing, policy adherence, and compliance with BSA/KYC. You will support branch goals and maintain strong customer relationships as a valued team member.

Qualifications

• High school diploma or equivalent.
• Successful completion of in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Excellent communication skills; Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding/core banking system knowledge is a plus.

Responsibilities

• Operate with accuracy and efficiency with core banking systems and processing transactions.
• Balance assigned cash daily and maintain adherence to security procedures.
• Adhere to cash differences/controllable losses policy.
• Identify customers and verify documentation for endorsements/payees, cash, checks, and transfers; obtain supervisor approval as needed.
• Comply with department policies, procedures, and security.
• Prepare currency transaction reports and monetary instrument logs in line with Bank Secrecy Act, KYC, OFAC policies.
• Contribute to meeting monthly branch/individual scorecard goals.
• Ensure delivery of excellent customer service and maintain positive relationships with customers.

Skills

Customer service

Sales mindset

Communication skills

Spanish language

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

United Bank

United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Sales Associate

Location: Reston, VA, US, 20190

Job Description

JOB SUMMARY: The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES:

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.


• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.


• Adhere to cash differences/controllable losses policy.


• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.


• Comply with all department and company policies, procedures, and overall security.


• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.


• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.


• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.


• Promote and maintain positive relationships with all internal and external customers.


• Responsible for keeping current and being knowledgeable in order to communicate the Bank’s products and services to clients.


• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Qualifications

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.


• Successful completion of the Bank’s in-house Sales Associate Training Program.


• Previous customer service contact experience is highly desired.


• Ability to demonstrate a sales-oriented professional demeanor.


• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.


• Experience in handling money preferred.


• Proficiency in Microsoft Office Products (Word, Excel) required.


• Understanding and working knowledge of appropriate core banking system is a plus.


• Detailed oriented.


• Professionalism and confidentiality are essential.


• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service


• Interpersonal Skills


• Dependability (Attendance & Punctuality)


• Task Management

Essential Functions:

• Sitting and standing for extended periods of time.


• Ability to operate a computer keyboard, mouse, and other computer components.


• Ability to reach over teller counter or desk area to receive customer transaction documents.


• Ability to lift and carry up to twenty pounds.


• Ability to converse and exchange information with all levels of staff within organization.


• Ability to observe, perceive, identify, and translate data.

Full-time

Equal employment opportunity, including veterans and individuals with disabilities.

PI288202092