Sales Associate

Kroc Center; Quincy (IL); On-site; USD 16,531 - 24,796; Part time

Job summary

The Salvation Army Family Store in Quincy is hiring a Sales Associate to deliver friendly, professional customer service and assist with merchandising and store operations. You will help customers find items, stock shelves, and maintain welcoming displays while processing transactions at the register.

This part-time role offers flexible shifts including weekdays, evenings, and weekends. Prior retail or customer service experience is a bonus but not required; training is provided to support

Qualifications

• Experience delivering excellent customer service.
• Solid cash handling and basic math skills.
• Comfort using computers and point-of-sale systems.
• Reliable, punctual with a positive attitude.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Deliver outstanding customer service in person and over the phone.
• Welcome customers and create a positive shopping experience.
• Stock, organize, and merchandise products on sales floor racks and shelves.
• Maintain attractive displays with proper sizing and placement.
• Operate the cash register and accurately process transactions.
• Assist with promotional displays, signage, and sales events.
• Cross-train and assist with donation processing as needed.
• Support inventory flow with Donation Center staff.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

Multitasking

Reliability

Basic math

Tools

POS systems

Cash register

Job description

Looking for meaningful work with a flexible schedule? Join The Salvation Army Family Store and help make a difference in our community every day.

We are seeking friendly, dependable, and customer-focused individuals who connect with The Salvation Army's mission and enjoy creating a positive shopping experience for our customers. As a Sales Associate, you'll play an important role in supporting our ministry through excellent customer service, merchandising, and maintaining an organized, welcoming thrift store environment.

Whether you're helping customers find a hidden treasure, stocking new merchandise, or supporting store operations, your work directly contributes to programs and services that help people in need throughout our community.

Hours: Part-time, up to 19 hours/week
Pay Rate: $15.00/hour
Schedule: Flexible shifts available – weekdays, evenings, and weekends

Why Join Us?

At The Salvation Army Family Store in Quincy, you’ll do more than just stock shelves—you’ll help support vital community programs through your work. Be a part of something meaningful while building valuable skills in retail and customer service.

What You'll Do:

As a Sales Associate, you will:

• Deliver outstanding customer service in person and over the phone.
• Welcome customers and create a positive shopping experience.
• Stock, organize, and merchandise products on sales floor racks and shelves.
• Maintain attractive displays through proper sizing, colorization, and product placement.
• Operate the cash register and accurately process customer transactions.
• Assist with promotional displays, signage, and sales events.
• Answer customer questions and provide helpful product information.
• Help customers with purchases, including carrying items to vehicles when needed.
• Keep fitting rooms, sales area, bathrooms, and common spaces clean and organized.
• Perform light custodial duties to maintain a safe and welcoming environment.
• Partner with Donation Center staff to replenish merchandise and support inventory flow.
• Cross-train and assist with donation processing as needed.
• Contribute to a positive, respectful, and team-oriented workplace culture.

What We’re Looking For:

Successful candidates will demonstrate:

• A commitment to The Salvation Army's mission and values.
• A passion for providing exceptional customer service.
• Strong communication and interpersonal skills.
• Reliability, punctuality, and a positive attitude.
• Ability to multitask in a fast-paced retail environment.
• Attention to detail and merchandising awareness.
• Basic cash handling and math skills.
• Comfort using computers and point-of-sale systems.
• Ability to work collaboratively as part of a team.
• Flexibility to work evenings, weekends, holidays, and varying shifts as needed.

Previous retail or customer service experience is a bonus—but not required!

Physical Requirements:

This is an active retail position that requires:

• Standing, walking, and moving throughout the store for extended periods of time.
• Frequent bending, reaching, stooping, pushing, and pulling while stocking merchandise, and maintaining displays.
• Lifting and moving merchandise and store fixtures as needed.
• Regularly lifting and carrying items up to 25 pounds and occasionally up to 50 pounds with assistance.
• Working in a fast-paced retail environment while providing excellent customer service and maintaining an organized sales floor.

About The Salvation Army

The Salvation Army believes in faith put into action and making life better for others. Our services meet physical, emotional and spiritual needs to rebuild lives and create lasting change. Help is given freely and without discrimination, while preserving the individual’s dignity. We’re here to change lives, one at a time.

The Quincy Area Command serves Adams, Pike and Brown counties in Illinois and Marion, Ralls, Lewis, Shelby and Monroe counties in Missouri. Our services include emergency housing, case management, food assistance through our fully stocked food pantry and daily breadline, emergency disaster services and weekly church ministries. These services are supported through generous donations and revenue from the Hannibal and Quincy Family Stores.

Additional Information

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, minorities, US Veterans, people with disabilities, people who have been impacted by the justice systems, and/or people without a college degree are encouraged to apply.

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please call Dylan Altmix, Human Resources Assistant, at 217-231-5655.

*The Salvation Army work sites are Drug & Alcohol Free Workplaces, and are totally free of the use, possession or working under the influence of illegal drugs and alcohol.

*The Salvation Army, as a church, is exempt from participation in federal and state unemployment insurance programs. Upon termination, employees are not eligible for Unemployment Compensation.