Sales Associate

Trek Bicycle; Olde West Chester (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible culture

Health plan PPO/HDHP options

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store Cincinnati West Chester is seeking a DOTS Sales Associate to deliver incredible hospitality to customers and guide them to cycling goals. You will help customers find bikes, components and apparel, explain features, and ensure every visit ends with a great riding experience.

You’ll participate in daily huddles, hit sales targets of at least $400,000 annually for full-time associates, and continually learn about Trek products and processes.

Qualifications

• Positive, can-do attitude and a willingness to grow.
• Desire to help customers and deliver excellent hospitality.
• Willingness to learn about bikes, components and Trek products.

Responsibilities

• Provide incredible hospitality and guide customers to cycling goals.
• Achieve monthly/annual sales targets (full-time: $400,000+ per year).
• Learn about bikes, components, apparel and Trek technology.
• Participate in daily huddles and use the Guide Sales Process.
• Maintain store merchandising, assist with assembling pre-assembled bikes, and prep bikes for service.
• Handle quotes and lead communications; act in the customer's best interest.

Skills

Positive attitude

Customer service

Willingness to learn

Team collaboration

Job description

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Cincinnati West Chester

Summary

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance Expectations

• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
• Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Use our Guide Sales Process to provide our customers with incredible hospitality.
• Follow through on Quotes and Lead List communications.
• Make decisions regarding the care of—and doing the right thing for—our customers.
• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.
• When not actively taking care of customers, you will be helping to:
  • Complete Daily Task List assignments.
  • Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
  • Complete weekly Cycle Counts.
  • Assemble, or pre-assemble, new bicycles.
  • Prep customer bikes for service by our Service or Production Technicians.

What You Will Bring to the Job

• A positive, "get stuff done", attitude.
• A desire to change the world through bikes and work with like-minded teammates.
• A desire to learn.

Benefits

• Flexible and fun company culture
• Competitive health care – PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.