Sales Associate

Stonewall Collision Centers; O’Fallon (MO); On-site; USD 13,776 - 20,664; Full time

Job summary

A leading retail convenience store chain in O’Fallon, Missouri, is seeking a customer service associate to provide outstanding service and maintain store operations. The role involves handling cash and credit transactions, stocking shelves, and ensuring the store's cleanliness. A high school diploma and previous retail experience are preferred. This fast-paced environment requires the ability to lift up to 75 pounds and manage various tasks efficiently. This position reports to the Store Manager.

Qualifications

• Preferred: High school diploma; 1 year of experience in customer service/retail field.
• Ability to lift, push, or pull weights of at least 5 to 75 pounds.
• Familiarity with cash register and customer transaction processing.

Responsibilities

• Provide fast and courteous service to all customers.
• Administer cash and credit transactions.
• Maintain cleanliness inside and outside the store.
• Assist with stocking and inventory management.
• Follow state laws for liquor/beer and tobacco.

Skills

Customer service

Attention to detail

Adaptability

Communication

Problem Solving

Education

High school diploma

Job description

Pay: Varies

FLSA Status: Hourly Non-Exempt

Reports to: Store Manager

Company Summary

Midwest Petroleum is a retail petroleum and convenience store chain based in St. Louis, Mo. We began operating in 1946, and since 2002, have been recognized by the St. Louis Business Journal as one of the top 150 privately owned businesses in St. Louis. Midwest Petroleum operates 58 stores within a 150-mile radius that employs approximately 600 employees. Midwest Petroleum markets fuel through the ZX, Conoco, and Phillips 66 brands.

Primary Purpose of Job

Provide fast and courteous service to all customers. Additional responsibilities include suggestive selling, stocking, cleaning, and practicing proper safety procedures.

Essential Duties and Responsibilities

• Know all company procedures.
• Be familiar with store layout and merchandise.
• Practice proper customer relations at all times.
• Know how to operate all equipment in the store.
• Know how to properly stock inventory.
• Know and follow all preventive maintenance procedures.
• Know and follow all State laws for liquor/beer and tobacco.
• Keep everything inside and outside of the store clean.
• Administer sales transactions:
  • Cash transactions
  • Credit card transactions
  • Lotto/lottery transactions
  • Issue money orders
• Be available to assist with shift coverage (most stores 24 hours).
• Handle any other work that can be assigned at supervisor's discretion.

Education/Experience Qualifications

Preferred: High school Diploma; 1 year of experience in customer service/retail field.

Detailed Functions

• Serve the customers.
• Front and fill coolers.
• Issue money orders.
• Administer credit card transactions.
• Administer lotto/lottery transactions.
• Clean, front, and stock shelves.
• Clean and wash down parking lots.
• Clean and wash windows.
• Sweep and mop floors.
• Carry out garbage.
• Keep coffee fresh (every 45 minutes).
• Be sure money is secured at all times.
• Keep register at or below $100.00 at all times.
• Document all refunds, void, and no sales by attaching corrected receipt.
• Must be able to complete shift report.
• Know how to check vendors in and out.
• Know how to sign for and receive gasoline deliveries.
• Keep ice merchandiser clean.
• Keep walk-in cooler, restrooms, and back room clean and neat.
• Price merchandise.
• Rotate stock, pumps, countertops, shelves, etc.
• Ring up all sales.
• Practice plus selling and provide prompt courteous service.
• Always maintain a clean and neat image (see dress code).
• Know and follow state laws for liquor/beer, cigarettes, and adult magazines.
• Control cash shortages.
• Know and follow procedures for manufacturer's coupons.
• Know company policy and procedures for carrying out shoplifting and robbery preventive measures.
• Allow no one behind checkout counter or into the backroom without proper identification.

General Skill Requirements

• Adaptability — Adapts to changes in the work environment; manages competing demands; accepts criticism and feedback; changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; works with numerous distractions.
• Attendance and Punctuality — Schedules time off in advance; begins working on time; keeps absences within guidelines; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Communications — Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation — Establishes and maintains effective relations; exhibits tact and consideration; displays positive outlook and pleasant manner; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
• Job Knowledge — Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions; works with and maintains confidential information.
• Problem Solving — Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem‑solving situations.
• Quality — Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly; achieves established goals.
• Concentration — Maintains attention to detail over an extended period, continually aware of variations in changing situations.

Physical Requirements

This position is performed within a fast‑paced environment, with frequent exposure to general office equipment, beverage equipment, coolers, and any other site‑specific equipment/factors. The job may involve exposure to hazardous materials and loud noises. It requires the ability to walk, stand, bend, and reach regularly. Must be able to frequently lift, push, or pull a weight of at least 5 to 75 pounds. Ability to work in different Midwest Petroleum stations. Reasonable accommodations may be made to assist an otherwise qualified individual in the performance of the job.