Sales Associate

Petco; Merced (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Opportunities to learn and grow

Inclusive team environment

Purpose-driven work

Job summary

Petco in Merced, California is hiring a Sales Associate to provide excellent customer service in a fast-paced retail environment. This role supports pet care through product selection, store operations, and maintaining a welcoming atmosphere for customers and pets alike.

Ideal candidates have a passion for animals, strong communication skills, and the ability to work collaboratively. The position offers comprehensive training and opportunities for growth within the company.

Salary range is $16.00 to $22.00 per hour, with a starting rate of $16.90.

Qualifications

• Previous retail or customer service experience preferred.
• Passion for animals and interest in pet care.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers in selecting products and services.
• Process sales, returns, and exchanges accurately.
• Maintain store cleanliness and organization.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Basic math skills

Job description

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through our doors.

This role is ideal for someone who enjoys helping others, learning about pet care, and working as part of a team in a fast‑paced, purpose‑driven retail environment.

What You’ll Do

Pet First

• Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.

Foster the Fun

• Greet customers and deliver friendly, helpful, and solution‑focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.

Let’s Go!

• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set‑ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Key Responsibilities

Customer Experience & Sales

• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.

Operations & Merchandising

• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

What Success Looks Like

• Customers feel welcomed and supported during every visit.
• The sales floor is clean, stocked, and easy to shop.
• Team members work collaboratively to support store goals.
• Pets are cared for safely and responsibly.

What You Bring

Experience & Skills

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• Frequent standing and walking, bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing assistance and performing cashiering and point‑of‑sale transactions.
• Must work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

• Purpose‑driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast‑paced role where no two days are the same.

Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Salary Range: $16.00 - $22.00

Start Rate: $16.90

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.