Sales Associate

Five Below; Mentor (OH); On-site; USD 12,501 - 17,805; Part time

Job summary

Five Below in Mentor, Ohio is hiring part-time Sales Associates to join our energetic team. Candidates should be passionate about delivering exceptional customer service while driving sales.

The position involves assisting customers, promoting store events, and addressing concerns. Essential qualifications include being at least 16 years old, strong communication skills, and a willingness to learn technology. The position offers flexible scheduling and starts at $11.00 per hour.

Qualifications

• Strong customer service and sales skills.
• Comfortable learning technology such as cash registers.
• Able to handle customer concerns professionally.

Responsibilities

• Greet and assist customers promptly.
• Understand and meet customer needs with product knowledge.
• Promote store events and special activities.
• Resolve customer concerns effectively.

Skills

Customer service

Sales skills

Attention to detail

Communication

Technology comfort

Education

At least 16 years old

Job description

Thanks for your interest in joining Five Below! Due to the high volume of applications we receive, we’re not able to respond to every applicant. Our team will reach out directly if your experience is a match for the role. For all other applicants, we’ll keep your information on file and may contact you for future opportunities.

If you want to be at the heart of Five Below’s energy, our part‑time Sales Associates are right in the center of the action. We're looking for candidates with a passion for delivering outstanding customer service while driving strong sales. Key qualities include excellent people and sales skills, attention to detail in keeping merchandise organized, ensuring the floor is always well‑stocked, and providing seamless checkout experiences at the register.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Qualifications

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as cash registers, hand‑held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information‑gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on‑the‑job training

Essential Job Functions

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5‑10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we’ve got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type: Hourly

Position Starting At: $11.00