Sales Associate

Kid City Drop In Center and Resort; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Kid City Drop In Center and Resort in Memphis, Tennessee, is seeking a Sales Associate who excels in customer service and sales. The ideal candidate will actively engage with customers, provide detailed information about our programs, and ensure an enjoyable experience for parents and children alike.

This position requires a friendly demeanor, a keen understanding of our services, and the ability to work alongside a dynamic team. Responsibilities include greeting customers, addressing their inquiries, and following up to secure sales. Prior experience in sales is preferred.

Qualifications

• Ability to provide fast, friendly service to customers.
• Knowledge of services offered at Kid City.
• Experience in sales is preferred.

Responsibilities

• Actively seek out customers who come for a tour.
• Describe features and benefits of services.
• Resolve customer complaints effectively.

Skills

Customer service

Sales process

Communication

Team collaboration

Job description

Kid City is playcare at its best. It’s a unique play space where kids get to explore, interact and have fun while parents get that much needed time without the kids. Our safe, clean, modern and captivating play space is designed to stimulate growing minds and nurture growing bodies. We promise parents that they will pick up happy kids!

Position Purpose

The primary job objective for this position is to acquire new clients. Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on parent’s needs and service knowledge, providing information on service features, and knowing related items to sell. Associates in this position know how to greet, qualify, recommend and close every customer that comes in for a tour. Sales associates maintain the lobby area, and ensure that it is clean, and safe. These associates work in cooperation with their team lead, and other play specialists to ensure customers’ needs are met.

Key Accountabilities

ENSURES CUSTOMER SATISFACTION

Provides fast, friendly service

• Actively seek out customers that comes for a tour.
• Offer a friendly greeting, smile, and make eye contact with customers
• Ask open ended questions about customers’ objective in order to determine their needs
• Show enthusiasm with the customer
• When necessary, handle several customers at once
• Thank customers for visiting Kid City
• Follow up with customers via telephone and email when appropriate

Is knowledgeable about services offered by Kid City

• Describe features and benefits of services over the phone or during a tour
• Explain the child’s experience at Kid City
• Promote services offered at the center such as Drop-in Program, Preschool Program, Afterschool Program, Summer Camp Program, Winter Camp Program, and other services

Teams up with others to ensure customer satisfaction

• Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction
• Cooperate with play specialist and management when asked to help

DRIVES SALES

Executes sales process (greet, qualify, recommend, close, go the extra mile)

• Take Customers through the 5 step Sales process
• Follow up on customers to complete the sale
• Set and achieving personal sales goals
• Read daily, weekly, monthly sales reports
• Know how product stacks up to competition
• Give feedback to Director, Mayor, board members, and investor what is selling
• Make decisions on markdowns when necessary to satisfy customer, on approval by Director or Mayor