Sales Associate

Michael Kors; Mashantucket (CT); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Michael Kors is seeking a sales associate in Mashantucket, CT to help achieve store goals and build lasting client relationships through exceptional service. The role requires strong product knowledge, accurate handling of purchases, and attention to details like shipping and alterations when applicable.

You will represent the Michael Kors brand on the sales floor and in the community. The position emphasizes high standards of customer service, maintaining organization, and adherence to store

Responsibilities

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends
• Represent the brand
• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Represent brand in the highest manner
• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management
• Native Americans receive preference in accordance with Tribal Laws.

Job description

Main Job Objective

To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.

Essential Job Responsibilities

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends
• Represent the brand

Customer Service

• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Represent brand in the highest manner

Operations

• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management

Native Americans receive preference in accordance with Tribal Laws.

We are an Equal Opportunity Employer M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.