Sales Associate

United Bank; Martinsburg (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

United Bank in Martinsburg, WV is seeking a Sales Associate to join our team. You will perform daily branch and customer service duties, process transactions accurately, and contribute to branch goals while delivering a high level of service.

The role requires cash handling, identification verification, and adherence to security policies. A high school diploma and a completed in-house training program are preferred; Spanish language skills are a plus, with opportunities for teamwork and growth.

Qualifications

• High school diploma or equivalent.
• Successful completion of the Bank’s in-house Sales Associate Training Program.
• Previous customer service experience preferred.
• Sales-oriented professional demeanor.
• Excellent verbal and written communication; Spanish language skills a plus.
• Experience handling money.
• Proficient in Microsoft Office.
• Knowledge of core banking systems is a plus.
• Detail oriented with a professional attitude.
• Flexibility to work varying schedules as needed.

Responsibilities

• Operate core banking systems and process transactions.
• Balance cash daily and manage cash drawer.
• Adhere to cash differences/controllable losses policy.
• Identify customers, verify IDs, endorsements, cash and checks, and obtain supervisor approval for cash limits.
• Comply with department and company policies and security.
• Prepare currency transaction reports and logs per BSA regulations including KYC/OFAC.
• Contribute to meeting monthly branch/individual scorecard goals.
• Ensure delivery of excellent customer service and promote bank products.
• Maintain positive relationships with internal and external customers.
• May open/close branch and work hours outside normal schedule.

Skills

Customer service

Sales orientation

Excellent communication

Bilingual Spanish

Money handling

Microsoft Office

Core banking knowledge

Detail oriented

Professionalism

Flexible schedule

Education

High school diploma or equivalent

In-house Sales Associate Training Program

Tools

Microsoft Office (Word, Excel)

Core banking system

Job description

United Bank

United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Sales Associate

Date: Aug 3, 2026

Location: Martinsburg, WV, US, 25404

Company: United Bank

Job Description

JOB SUMMARY: The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES:

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank’s products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Qualifications

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.
• Successful completion of the Bank’s in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to operate a computer keyboard, mouse, and other computer components.
• Ability to reach over teller counter or desk area to receive customer transaction documents.
• Ability to lift and carry up to twenty pounds.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.

Full-time

Equal employment opportunity, including veterans and individuals with disabilities.

PI286233847