Sales Associate

Optical Outlets; Leesburg (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses and commissions

Descripción de la vacante

Optical Outlets in Leesburg, FL is seeking an enthusiastic team member to assist patients, support the Doctor and Office Manager, and ensure clear communication. You will help with frame fitting, eyewear dispensing, and delivering exceptional service to every customer.

Ideal candidates have 1–2 years in a related field, strong verbal and written communication, and the ability to multitask in a fast-paced retail environment. Bilingual English/Spanish is a plus; Florida license preferred.

Formación

• 1–2 years of experience in related field.
• Working knowledge of MS Office package.
• Ability to multitask in a fast-paced environment.
• Effective verbal communication to prioritize calls and inquiries.
• Strong written communication to document customer situations.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Discretion and judgment in applying guidelines.
• Listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
• For remote/hybrid roles, maintain engagement in virtual environments with camera presence.

Responsabilidades

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at time of purchase.
• Serve as a center of excellence for others with focus on Right the First Time.
• Assist customers in selecting frames and lenses best for vision, lifestyle, and budget.
• Support other retail associates with difficult areas of product needs and prescriptions.
• Take and record measurements, adjust or fit eyewear carefully and accurately.
• Inform Office Manager of office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Conocimientos

Customer service

Communication

Multitasking

Bilingual English/Spanish

Interpersonal skills

Herramientas

MS Office

Descripción del empleo

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Essential Functions

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process in a transparent way

Assist patients with merchandise selection, fitting frames, and dispensing eyewear

Solve visual problems or challenges for customers

Managing customer transactions at time of purchase

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems

Assist other retail associates with difficult and complex areas of customer product needs and prescriptions

Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Experience as an Optician with an active Florida License

Bilingual English and Spanish

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers