Sales Associate

Hot Topic; Knoxville (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

Hot Topic in Knoxville, Tennessee, is seeking a Sales Associate who is a music and pop culture fanatic to provide an amazing customer experience. In this role, you'll utilize your product knowledge and customer service skills to ensure customers leave with the Merch they love.

Key responsibilities include managing the sales floor, processing transactions at the register, and assisting with merchandising tasks. Candidates should have prior retail experience and be at least 16 years old. Join our team and help create a vibrant shopping atmosphere!

Qualifications

• Previous experience working in a retail environment.
• Minimum age of 16 years old.
• Must possess exceptional customer service and sales abilities.

Responsibilities

• Provide an amazing shopping experience for customers.
• Ensure visual standards for assigned areas.
• Process sales transactions using the register.
• Assist with merchandising and store organization.
• Communicate fashion and music trends to management.

Skills

Customer service

Sales skills

Product knowledge

Communication

Collaboration

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans are able to get their hands on the Merch they love. You'll share your fandom knowledge, stock and replenish product, and help merchandise the store in a visually appealing way, all while being hyper focused on the in‑store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add‑on sales using additional benefits such as BOPIS and curbside pickup
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds