Sales Associate

Crate & Barrel; King of Prussia (PA); Sur place; USD 24 000 - 36 000; Plein temps

Résumé du poste

Crate & Barrel in King of Prussia, PA is seeking a Sales Associate to guide customers in discovering home pieces, drive sales, and uphold brand standards on the sales floor.

You will support onboarding for new teammates, maintain an inviting environment, and ensure promotions and loyalty programs are properly promoted while delivering exceptional service.

Qualifications

• Customer service experience is beneficial.
• Retail experience is beneficial.
• Able to work in a flexible environment and adapt to changes.

Responsabilités

• Drive sales through engagement with customers and product knowledge.
• Greet customers, respond to questions, process payments, and involve management as needed.
• Promote promotions, loyalty programs, and other initiatives to customers.
• Maintain service standards, visual merchandising, and teamwork.
• Support store management and help hold staff accountable for profitability and operations.
• Engage customers with brand activities and demonstrations.
• Ensure stock and displays are replenished and accessible to customers.
• Uphold store safety standards and training.

Connaissances

Customer service

Interpersonal skills

Teamwork

Flexibility

Outils

POS system

AS400

Description du poste

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred