Sales Associate

Carters Inc.; Jacksonville (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Carter’s is seeking a Sales Associate to be the first face of the brand, warmly greeting customers and guiding families through our baby and children's apparel. You’ll help shoppers explore product styles, features, and benefits, and support a positive shopping experience across in-store and online channels.

Ideal candidates bring strong customer service skills, enjoy teamwork, and can stand for long periods, lift up to 40 pounds, and adapt to days, nights, weekends, and holidays as needed.

Qualifications

• Customer service experience in retail preferred.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a busy retail environment.

Responsibilities

• Welcome customers and assist with product styles and benefits.
• Resolve customer issues proactively in a busy store.
• Support omnichannel shopping to ensure a positive experience.
• Execute POS transactions accurately.
• Restock floors and shipments as needed.
• Explain promotions and loyalty programs.
• Maintain store safety, cleanliness, and loss prevention.

Skills

Customer service

Communication

Multitasking

Physical stamina

Job description

If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey.

What we love about Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

• Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
• Mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Advance You Program helps earn a GED or a bachelor’s degree tuition‑free or learn English as a second language!
• The opportunity to learn and build skills and grow as an individual.
• Professional and personal development to help shape your career.
• Development programs to help you grow in your current role and beyond.

Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Qualities we’d love in a candidate

• A positive and solutions‑oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• You can lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Carter’s is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).

Applications will be accepted until at least 7 days after the posting date.

Carter’s does not use AI to make any decision in our hiring process.

NOTE: This job description is not all‑inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Carter’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.