Sales Associate

Rack Room Shoes; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes in Houston, TX is seeking a friendly Retail Sales Associate to deliver outstanding customer service and drive store performance. You will handle cash and POS transactions, maintain merchandise presentation, and support store promotions while modeling the company’s service standards.

You will build product knowledge, assist in inventory tasks, and work with management to create a welcoming shopping environment for every customer.

Qualifications

• Interpersonal skills to deal effectively with customers and colleagues.
• Basic communication, organization, and math skills.
• Experience in retail sales, preferably footwear.
• Familiarity with company policies and procedures.
• Basic visual merchandising and store presentation understanding.

Responsibilities

• Create an excellent shopping experience through service standards.
• Maintain awareness of current sales promotions.
• Keep merchandise presentation clean and well organized.
• Develop product knowledge and fitting skills.
• Assist in inventories, shipping/receiving, and floor merchandising.
• Process cash and POS transactions in line with policy; check mates.
• Support loss prevention awareness among customers and staff.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail experience

Policies & procedures

Visual merchandising

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/