Sales Associate

Torrid; Holyoke (MA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

50% associate discount

401(k) with company match

ESPP

Tuition reimbursement

Sick time

Job summary

Torrid in Holyoke, MA seeks a Sales Associate to provide an engaging Torrid Connection to every customer. You will drive add-on sales, ring up purchases, and maintain an inviting store environment with strong product knowledge.

The role requires a flexible schedule including holidays, nights, and weekends, with opportunities for associate discounts and benefits. Prior sales or customer service experience is a plus.

Qualifications

• Previous sales or customer service experience a plus.
• Ability to multitask in a fast-paced environment while committing to creating an amazing customer experience.
• Fashion-focused and stay on top of current trends.

Responsibilities

• Provide an amazing shopping experience that encourages positive customer connections and loyalty.
• Perform register functions while using sales, promotion and product knowledge to drive add-on sales.
• Work a flexible schedule inclusive of holidays, nights and weekends.
• Cover the sales floor and help ensure all visual standards are met.
• Assist in the organization of the stockroom and provide a clean, consistent, and inviting store environment that inspires customers to shop.

Skills

Customer service experience

Sales experience

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one‑of‑a‑kind, amazing experience for not just our customers, but our employees. We’re committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Torrid Sales Associate, you’ll provide the Torrid Connection to every customer through your genuine ability to make our customer feel comfortable, cared for and confident.

What You’ll Do:

• Provide an amazing shopping experience that encourages positive customer connections and loyalty
• Perform register functions while using sales, promotion and product knowledge to drive add‑on sales
• Work a flexible schedule inclusive of holidays, nights and weekends
• Cover the sales floor and help ensure all visual standards are met
• Assist in the organization of the stockroom and provide a clean, consistent, and inviting store environment that inspires customers to shop

What You’ll Need:

• Previous sales or customer service experience a plus
• Ability to multitask in a fast‑paced environment while committing to creating an amazing customer experience
• Fashion‑focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled hours
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs.
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get:

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401(k) with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement
• Sick time benefit available where legally required

Pay range:

$15.00 - $15.80 per hour

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [e-mail]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf

EEO Poster: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf