Sales Associate

Hot Topic; Happy Valley (OR); On-site; USD 17,908 - 23,419; Part time

Job summary

Hot Topic is seeking a Sales Associate who loves music and pop culture to help create an engaging in-store experience. You will share fandom knowledge, stock products, and assist customers with enthusiastic service.

In this role, you will handle transactions, maintain visual standards, and collaborate with store leadership to ensure an exciting, organized, and welcoming environment for fans entering the shop.

Qualifications

• Experience in retail or customer-facing sales roles.
• Strong customer service and selling skills.
• Able to greet and assist customers enthusiastically.
• Comfortable working in a fast-paced, fan-centric environment.

Responsibilities

• Provide an amazing shopping experience to encourage customer return.
• Cover sales floor and maintain visual standards.
• Operate the register and process sales, including add-ons.
• Share fashion and music trends with team and HQ partners.
• Help prevent theft and maintain store security.
• Keep stock room organized and store tidy.
• Foster team communication and collaboration.
• Perform other duties as assigned by Store Leader.

Skills

Customer service

Sales

Product knowledge

Teamwork

Fandom knowledge

Communication

Tools

POS system

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds