Sales Associate

Petco; Green Bay (WI); On-site; USD 15,911 - 22,661; Full time

Job summary

A leading pet care company in Wisconsin seeks a Sales Solutions Generalist to enhance customer experiences by assisting with pet-related purchases and services. Responsibilities include engaging guests, processing transactions, and maintaining presentation standards. Ideal candidates will have teamwork, communication skills, and a genuine interest in animal welfare. Starting rate is $14.00 per hour.

Qualifications

• Must work successfully within a team.
• Maintain a professional appearance and demeanor.
• Show genuine interest in the care of animals.
• Possess good interpersonal and verbal communication skills.

Responsibilities

• Engage with guests to provide a great experience.
• Assist guests with merchandise selection.
• Demonstrate high interest in animal welfare.
• Process transactions effectively.
• Support the sales goals of the Pet Care Centre.
• Ensure merchandise is well presented.
• Complete training programmes.
• Follow operational guidelines and policies.
• Foster teamwork and inclusion.
• Handle guest inquiries or refer as necessary.

Skills

Teamwork

Professional demeanor

Interest in animals

Communication skills

Job description

Create a healthier, brighter future for pets, pet parents and people!

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and our partners. We are 29,000 strong and operate 1,500+ pet care centres in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals and hundreds of preventive care clinics.

Core Values

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Position Overview

As a Sales Solutions Generalist, you’ll provide each customer with the best experience possible by helping them find and purchase animals, supplies and services. During each interaction you will discuss the needs of the guest and their pet(s) to provide solutions for today and in the future and assist with connecting them with a Specialist when appropriate. You’ll work the cash register and ensure that our merchandise is properly stocked and priced, providing an excellent experience for each of our guests.

Position Responsibilities

• Provide a great experience by engaging with guests utilizing your acquired skills and training.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health and proper handling of all animals.
• Process transactions in a way that creates a great experience for each guest.
• Generate future business through a deep understanding of the guests and their pet(s).
• Perform related duties in support of the Pet Care Centre attaining its assigned sales goals.
• Ensure merchandise is stocked, priced and displayed to create a great presentation for our guests.
• Complete and apply training programmes to maintain a high level of expertise in your role.
• Adhere to established operational guidelines, policies and procedures.
• Promote a positive culture of teamwork, inclusion and collaboration.
• Complete other duties and special projects as assigned.
• Evaluate guest inquiries and, if needed, refer to the Leader on Duty.

Additional Essential Duties

• UTILIZE SELLING BEHAVIORS – You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviours within our Sales Model is critical to identifying and solving their needs both today and in the future.
• CONTRIBUTE TO A SAFE ENVIRONMENT – You’ll be empowered through training programmes to maintain safety protocols. The safety of partners, guests and pets is our #1 priority.
• BE A PART OF A COLLABORATIVE CULTURE – Being a great teammate is key to creating a culture centered around solving health and wellness needs of pets.
• ENGAGE IN YOUR CAREER – As you develop skills and knowledge, you will have opportunities to participate in developmental programmes to support your growth throughout your career.

Basic Qualifications

• Work successfully within a team
• Professional appearance and demeanor
• Keen and genuine interest in animals and their care
• Good interpersonal and verbal communication skills, essential due to interaction with the public and other partners and leaders

Preferred Qualifications

• Prior experience within sales, retail or a related field
• High level of knowledge of pet nutrition and aptitude for sales techniques

Supervisory Responsibility

None

Work Environment

The majority of duties are conducted indoors. Merchandise handling may require bending, kneeling, moving merchandise and standing for long periods. Must be able to lift 50 lb and pull 2,000 lb using material‑handling equipment. Must be available for shifts on evenings, weekends and occasional nights and holidays.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or any other protected classification.

Starting Rate: $14.00